Privacy Policy
How we handle information from website visitors and callers.
This Privacy Policy explains how Refrigerator Repair Help (“we,” “us”) collects, uses and shares information when you visit refrigeratorrepairhelp.com or call a phone number listed on this site.
Information we collect
- Call information. When you call, our call-tracking provider records your phone number, the date, time and length of the call, the general location associated with your number, and, where permitted, a recording of the call.
- Information you share on a call. Such as your name, ZIP code, address, appliance brand and model and a description of the problem.
- Website usage data. Our hosting and analytics tools may collect your IP address, browser type, pages visited and referring site through server logs and cookies.
How we use information
- To schedule and complete your repair with a technician who services your area
- To confirm appointments and keep accurate service records
- To improve call quality, our website and our guides
- To comply with law and protect against fraud or abuse
How we share information
We share call and job details with the service technician assigned to your repair so they can help you, and with providers that run our phone lines, call routing, hosting and analytics. We may disclose information when required by law. We do not sell your information for money.
Call recording
Calls may be recorded for quality assurance and to keep accurate service records. If you do not want your call recorded, please end the call.
Cookies
Our site may use cookies and similar technologies for basic site functions and analytics. You can block or delete cookies in your browser settings.
Your choices and rights
Depending on where you live, including California, you may have the right to request access to, correction of or deletion of personal information we hold about you, and to opt out of certain sharing. To make a request, contact us through the Contact page. We will not discriminate against you for exercising your rights.
Children
This site is not directed to children under 13, and we do not knowingly collect their information.
Data retention and security
We keep information only as long as needed for the purposes above or as required by law, and use reasonable safeguards to protect it. No method of transmission or storage is completely secure.
Changes to this policy
We may update this policy. The effective date at the top shows when it last changed.